GDT Software Maintenance

 

Why do we require a Software Maintenance contract?

The simple answer is to help offset our ongoing cost. To support our users and insure continued secure functionality of the GDT, we use 3rd party hosting services like Amazon Web Servers (AWS) and gitHub.  These services have on-going cost and require our time to maintain and insure they are properly configured and updated.  We use AWS for their hosted key management service and database services. Each managed GDT we sell adds to our monthly fee we pay to AWS.

 

Is there any way around this?

Yes. You can use our hardware with your own software.  Several of our Gauge Apps are open source and available on our WallGauge GitHub site.  You're welcome to use them as a starting point in a  non-managed “roll your own" solution.  Here is a link to our WallGauge hardware page on GitHub and here is a link to purchase the WallGauge hardware.  If you go this route we will be happy to support you the best we can on our support forum.  

 

What happens if we don’t renew?

An active WallGauge Software Maintenance subscription is required for every managed Gauge Data Transmitter. If the subscription expires each WallGauge controlled by that GDT will move its needle to the renew subscription position and stay there until the Software Maintenance subscription is renewed.

How do I renew the GDT Software Maintenance subscription.

To renew your GDT Software Maintenance subscription visit out online store and select a renewal timeframe.  You will need the name of your GDT to purchase a renewal and that can be found on the underside of a managed GDT or with the iPhone GDT Administrator app available on the app store. Once you purchase a renewal, our servers will be updated with the new information and your GDT will start to function again.  This should take place within 2 business days of the online purchase.  You will not need to do anything other than purchase a new subscription and give us your GDT’s name.  We can take it from there.